If you received a security notification about login activity or a 2FA code on the Realio Platform, it most likely means an action triggered a security check on your account. This could be due to:
- An unrecognized IP address – Logging in from a new location or device.
- A verification code request – Some action or login attempt triggered a verification code associated with your account.
- A password reset request – A password reset request was made using the email associated with your Realio account.
What to Do Next:
- If this was you – No action is needed. If you were using a VPN or a new device, the system may have flagged it as unfamiliar.
- If this was NOT you – Take immediate action:
- Check your email inbox for any suspicious activity.
- Change your Realio account password to a strong and unique combination.
- Ensure your 2FA method (Email or Authenticator App) is secure.
💡 On the Realio Platform, you can configure 2FA with email or an authenticator app. Using an authenticator app is recommended for stronger security.
➡️Check out this guide: How do I update my 2FA method on the Realio Platform?
If your 2FA is set to email, securing your email inbox is critical, as unauthorized access to your email could compromise your 2FA codes.
If you have additional questions or need further assistance, open a support ticket here.