If you’re experiencing issues with your 2FA code or password reset email—whether it’s not working, arriving late, or not arriving at all—try the following steps:
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Check Your Email Settings:
- Ensure your email address is entered correctly.
- Check your spam or junk folder.
- Review email filtering rules that may block these emails.
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Access Your Email in Alternative Ways:
- Log in to your email through a web browser instead of the app.
- Use a different browser (e.g., Chrome, Firefox, Safari).
- Try both a regular and an incognito/private browsing window.
- Access your email on both desktop and mobile devices.
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Update and Clear Settings:
- Make sure your email app is updated.
- Disable or reset your VPN.
- Clear your browser cache.
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Refresh and Sync Your Inbox:
- Manually refresh your inbox.
- Check your sync settings to ensure your email is updating properly.
If you have additional questions, try searching your question in the search bar or contact Realio Support to open a support ticket here.