Realio Platform

Realio Account Login & Security

• Why is my 2FA code or password reset email delayed?
• Why is my 2FA Application code not working?
• What should I do if I lose my phone or can’t access my 2FA application?
• Why does the login or sign-up page keep refreshing?
• How do I update my 2FA method on the Realio Platform?
• Why did I receive a security alert email about activity on my Realio Account?

Bridge/Cross-Chain Swaps

• How do I bridge RIO tokens on the Realio Platform?
• Why did my bridge transaction fail?
• What should I do if my bridge is stuck or missing?
• Where do I swap RIO if bridges are inaccessible?

Staking

• What network is RIO staking on?
• How do I stake Native tokens on the Realio Platform?
• What tokens can I stake on the Realio Network?
• How long is the unbonding period when unstaking tokens?

Realio Wallet

• What are the contract addresses of the Realio ecosystem tokens?
• How do I export my Realio Wallet Keys to a Web3 Wallet?
• How do I send tokens to and from the Realio Wallet?
• How do I send Algorand Network tokens to the Realio Platform?
• How can I acquire RST and LMX tokens?
• How do I delete my Realio account?

KYC Verification & Compliance

• How Do I Complete KYC on the Realio Platform?
• How long does the KYC process take?
• Why isn't my KYC being accepted?
• What are the verification requirements for RST and LMX?
• How Can I Retrieve My Transaction History of RIO for Tax Reporting?