If your two-factor authentication app (2FA ) code isn't working, consider the following steps:
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Time Synchronization: Ensure your device's time settings are accurate, as authentication codes depend on precise time alignment.
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Correct Code Entry: Verify that you're entering the code exactly as displayed, within the designated time frame.
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Account Association: Confirm that the code corresponds to the correct account in your authentication app.
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App Updates: Make sure your authentication app is up to date, as outdated versions can cause issues.
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Reinstallation or Reset: If you've recently reinstalled the app or reset your device, you may need to re-link your account.
- Incomplete Setup: If your account is new, the setup may not have been completed or processed correctly. If you're unable to resolve the issue, contact Realio Support for assistance.
If you have additional questions, try searching your question in the search bar or contact Realio Support to open a support ticket here.