To access certain features on the Realio Platform, you must complete Know Your Customer (KYC) verification. Follow the steps below to ensure a successful submission.
Step 1: Log in & Start Your KYC Verification
- Go to the Realio Platform and log in to your account.
- Navigate to "Settings" → "IDENTITY VERIFICATION"
- Select your Account Type: "Person" or "Company"
Note: For company KYC processing, send a request to compliance@realio.fund
Step 2: Enter Your Personal Information
To avoid delays, ensure all details match your official documents.
- Full Name: Enter your first and last name exactly as they appear on your government-issued ID.
- Date of Birth: Use the correct format (e.g., MM/DD/YYYY).
- Address: Provide your full residential address, including street, city, state, and postal code. Ensure your residence is in the same country as your ID or passport.
-
Postal Code: Use a valid 5- or 6-digit format; if your code is shorter, add trailing zeroes (e.g.,
123→12300). - Phone Number: Ensure it is correct and active.
- SSN (U.S. Residents Only): Enter your Social Security Number accurately.
- Industry & Occupation: Select the appropriate industry and job title from the dropdown menu.
- Annual Income: Enter your income as a whole number (e.g., 50000 or 50000; not 50K or 50.0).
Step 3: Upload Your Government-Issued ID or Passport
- Accepted Documents: Passport, Driver’s License, or National ID.
- Take a clear photo of your ID (use a mobile device or camera; SCANS, SCREENSHOTS, and CROP IMAGES NOT ACCEPTED).
- Ensure all four corners of the document are visible.
- The ID must be in English or include Latin characters.
- If using a driver’s license or national ID, upload both the front and back.
- If using a passport, upload the entire front pages (photo + signature page).
Step 4: Submit and Wait for Approval
If submitted correctly, KYC typically takes less than 30 minutes. If your application is pending, try resubmitting and ensure all details meet the requirements.
Common KYC Issues & Troubleshooting
If your KYC submission is rejected, it may be due to missing or incorrect details. For a list of common issues and solutions, refer to:
➡️ Why isn’t my KYC being accepted?
If your verification is still pending, check:
➡️ How long does the KYC process take?
For a full guide on identity verification, visit:
➡️ How to Complete Identity Verification
If you have additional questions, try searching your question in the search bar or contact Realio Support to open a support ticket here.