Why is my KYC taking so long? How long does KYC take?
If submitted correctly, KYC typically takes less than 30 minutes. If your application is pending, try resubmitting and ensure the information meets these guidelines:
Entering Personal Information
- Use the exact name and address on your official ID (e.g., passport, driver’s license).
- Submit details in Latin characters or a translated format.
- Provide your postal code in 5 or 6 digits (add zeros if necessary).
- Enter your date of birth in the requested format.
- Verify your phone number is correct and active.
- Double-check your SSN if you’re a U.S. resident.
Uploading Your ID or Passport
- ID or Passport must be in English or Latin characters.
- Take a clear photo of your ID or Passport (use a mobile device or camera; SCANS and SCREENSHOTS NOT ACCEPTED).
- Ensure all four corners of the ID are visible.
- Avoid glare or blurry images.
- For driver’s licenses, submit photos of both front and back.
- For passports, include the entire front pages (photo + signature page).
💡 Need More Help?
For step-by-step instructions on completing KYC verification as an individual or business, check out the blog, How to Complete Identity Verification Guide.
Need More Help?
For step-by-step instructions on completing KYC verification as an individual or business, check out the blog How to Complete Identity Verification Guide and the FAQ How Do I Complete KYC on the Realio Platform?.
If you have additional questions, try searching your question in the search bar or contact Realio Support to open a support ticket here.