The most common reasons for KYC application rejection include personal information or ID uploads not meeting required standards, or restrictions due to regional regulations.
To ensure successful submission, follow these guidelines:
Entering Personal Information
- Name: Ensure your first and last name match your official ID or Passport.
- Address: Enter your complete address, including street, city, state, and postal code, as it appears on your documents. Use Latin characters or a translated version if applicable.
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Postal Code: Use a valid 5 or 6-digit format (e.g., add trailing zeroes:
123→12300). - Date of Birth: Enter it in the specified format (e.g., DD/MM/YYYY or MM/DD/YYYY).
- Phone Number: Ensure your phone number is correct and active.
- SSN (U.S. Residents): Verify your Social Security Number matches your official documents.
Uploading Your ID or Passport
- Language: The document must be in English or include Latin-translated characters.
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Image Quality:
- Use a mobile device or camera to take a clear photo (no scans, screenshots, or photocopies).
- Ensure the photo is free of glare, shadows, or blurriness.
- Document Corners: Ensure all four corners of your document are visible in the image.
- Driver’s License or Government ID: Upload clear photos of both the front and back.
- Passport: Provide a clear photo of the entire front page.
Common Issues and Tips
- Double-check for typos or missing fields.
- Ensure your ID hasn’t expired.
- Verify your details match regional formatting conventions (e.g., zip code vs. postal code).
- Use proper lighting to capture the document clearly.
- ID must be in English or Latin characters
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You must take a clear photo of your ID—scans, screenshots, or photocopies are NOT accepted.
For more detailed guidance, visit the Realio Blog: How to Complete Identity Verification.
If you have additional questions, try searching your question in the search bar or contact Realio Support to open a support ticket here.